About Us

Business Hours Monday – Friday 8:00 AM – 5:00 PM

Mission Statement

Indio Water Authority's mission is to provide our customers with a sustainable water supply through fiscal and operational stewardship.

IWA Core Values

 Customer Service:

We exceed customer expectations utilizing a collaborative approach to internal and external customer service.

 Personal Responsibility:

We take pride of ownership of every aspect of our jobs. Encouraging this type of individual and corporate behavior empowers and motivates our employees to succeed. 


We are committed to innovation and excellence in providing the most cost effective and efficient service to our customers. We are supportive of an environment where every employee is encouraged to express ideas, is committed to learning from one another, and where creativity is encouraged.


We value open and honest communication with our employees and customers to provide them with the information they need to make informed decisions.

 Employee Recognition and Development:

We appreciate and value each employee and recognize those that demonstrate our culture and values in the everyday performance of their jobs. We are committed to each employee and work to enhance his/her personal and professional growth because it strengthens our entire organization.


Professional behavior and competence are the cornerstones of our organizational success. Our employees are professional in their approach to every aspects of their jobs and adhere to the highest standards of professional and ethical conduct.


We approach every aspect of our work with enthusiasm, energy and determination and are compelled to personally perform at the highest levels possible.


We coordinate, collaborate, participate and understand everyone's role in fulfilling our mission. Every employee has a role on our team and no role is greater or less important than any other. 

History of the Indio Water Authority

The Indio Water Authority was formed as a Joint Powers Authority in 2000 to deliver water to the City of Indio.  Its mission is to provide the City’s residents, visitors and businesses with safe and reliable water, while ensuring the long-term viability of the City’s water services for its users.  The Indio Water Authority’s service area includes approximately 38 square miles and supplied approximately 5.7 billion gallons (17,072 acre-feet) of water to approximately 80,000 businesses and residents in 2016.

Water Facts

click here for detailed information about our facilities

  • Average daily demand is 15.6 million gallons
  • Average consumption is approximately 205 gallons per capita per day
  • IWA has 328 miles of 18 " and 24" transmission pipelines 
  • IWA monitors and maintains 3,379 fire hydrants, 7 storage tanks, 6 booster pump stations, and 20 well sites to ensure reliable and uninterrupted water for customers.  

Since the establishment of the Indio Water Authority, service connections have increased from approximately 12,100 to over 22,000 in 2016, with the majority of the new growth occurring primarily north of Interstate 10. As one of the fastest growing municipal utilities in the Coachella Valley, the Indio Water Authority is committed to maintaining a sustainable water supply for its residential and commercial customers.

To ensure adequate conditions and system capacity to meet the growing needs of the City of Indio, the Indio Water Authority has prioritized an aggressive planning process which includes initiation of an Integrated Regional Water Management Plan (IRWMP).  Poised to be a leader in its cross-agency development, promotion and implementation, IRWMP aims to address the Coachella Valley’s current and future water needs paying specific attention to overdraft issues, water supply management, environmental and economic impacts, compliance with state and federal guidelines and most importantly, long-term sustainability. 

The Indio Water Authority recognizes that no water utility and no city can achieve long-term viability alone. At the September 09, 2008 Indio Water Authority meeting, the Commission signed a Memorandum of Understanding, along with other Coachella Valley water agencies (comprising the Coachella Valley Regional Water Management Group, or CVRWMG,) pledging to devote resources to develop the IRWMP with respect to water supply and water quality.  The CVRWMG has completed its initial Plan, has begun implementation of a Disadvantaged Communities Outreach grant, and is preparing implementation of a Regional Conservation Program.  As a leader in a regional water conservation effort and a history of responsible urban planning, the Indio Water Authority is actively involved in water resource management to protect our vital water resources here in the Valley. 

We invite you to learn more about the Indio Water Authority’s commitment and future planning goals by contacting the Indio Water Authority at 760.391.4038 or via email at indiowater@indio.org.

Integrated Regional Water Management Plan

The Indio Water Authority invites you to view the progress of the Integrated Regional Water Management Plan (IRWMP) by visiting the Coachella Valley Regional Water Management Group's website; www.cvrwmg.org.

2015 Urban Water Management Plan
  • 2015 Urban Water Management Plan Update (Updated July 2016)

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