News Details

IWA's Lobby (Customer Service Counter) is Closed

Effective Thursday March 19, the Indio Water Authority/Indio Corporate Yard Lobby is closed to the public in response to State and County's orders and guidance to help stop the spread of COVID-19.

Nearly all transactions, including water bill payments, can be conducted remotely in the following ways:

  1. Online through the Web Portal
  2. Call in for payment (interactive phone response) 24/7 at 760-347-4958
  3. Regular mail
  4. Bill pay through your bank
  5. Drop boxes at the Indio Corporate Yard (east entrance) and City Hall (north parking lot).

IWA is continuing to provide high quality drinking water and excellent customer service to our community during the COVID-19 public health emergency; the pandemic does not affect your tap water. As a public utility, we are adhering to Federal, State and County orders and guidance regarding necessary precautions that will enable us to keep providing the best possible service to our community while minimizing risk to our customers, visitors and employees. 

If you're in doubt about anything or you need assistance, reach out to us by phone or email at (760) 391-4038 or iwacustomerservice@indio.org. We will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide other customer services. During this time, IWA will not be shutting off customers who are unable to make payment; however, all normal billing practices and fees will still apply. 

A thorough list of modifications, announcements and other information about ongoing activities related to COVID-19 and how it may impact the City of Indio is available on a newly created page on the City’s website: www.indio.org/coronavirus. This page will be updated constantly to reflect any status changes to City services, buildings or activities. You can also follow us on Facebook: https://www.facebook.com/indiowater


On behalf of the Indio Water Authority Board of Directors (Indio City Council) and entire staff, we thank you for your patience and understanding during these temporary lobby closure.

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