On March 18, 2020, the Indio City Council/IWA Board of Directors approved a memorandum of understanding with the United Way of the Desert for a residential customer assistance program. If you're experiencing difficulty paying your residential water bill, check out this program.

Effective Thursday March 19, the IWA Lobby is closed to the public until further notice. We are still available by phone (760-391-4038) between 8:00 a.m. and 5:00 p.m. Monday through Friday and via email (iwacustomerservice@indio.org). Your tap water remains safe and reliable.

News media reports have recently provided inaccurate information regarding water use targets set by Senate Bill 606 (Hertzberg) and Assembly Bill 1668 (Friedman). Neither bill sets fines on water customers for taking a shower and doing laundry on the same day.