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IMPORTANT NOTICE: We are currently experiencing intermittent issues with our phone system so are not able to receive or answer all calls. For assistance, you can email IWA Customer Service at firstname.lastname@example.org and we will get back to you. We apologize for the inconvenience.
Click on the list below to access the IWA Services Listed:
including Credit Card Auto Pay
|Starting and Stopping Service||Customer Service Forms||Water Quality|
|Water Bill Inserts|
|Rebates||Developer's||Professional Landscaper Certification Course|
|Water Rates/Fee Schedule||Education & Videos||For Kid's|
|Residential Shutoff Protection and Alternative Payment Plans|
Customer Service Contact Information
Our person-to-person customer service and multiple Payment Options are a very important aspect of the Indio Water Authority’s way of doing business. Most issues can be handled right over the phone by calling Customer Service during regular business hours at (760) 391-4038. You can send your request by email to email@example.com.
After-hours emergency customer assistance is directed through our Police Department by calling (760) 391-4051. The Indio Police Department has the ability to dispatch service water crews if deemed necessary; however, they do not have access to any customer account information. After hour service reconnections are available after-hours during the week and Friday through Sunday at a rate of $136.00 per call out.
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