Customer Service

Not sure who provides your water service? Find out with this Interactive Map Tool.

IMPORTANT NOTICE: We are currently experiencing intermittent issues with our phone system so are not able to receive or answer all calls. For assistance, you can email IWA Customer Service at and we will get back to you. We apologize for the inconvenience. 

Click on the list below to access the IWA Services Listed: 

Pay Your Bill Online

including Credit Card Auto Pay

Payment Options

Residential Customer Assistance Program

- Program Brochure in English and Spanish

Starting and Stopping Service  Customer Service Forms Water Quality

Backflow Inspections

- List of Backflow Device Testers

Water Bill Inserts

Locate and Read Your Water Meter

Meter Reading - Instructional Guide

Rebates Developer's Professional Landscaper Certification Course
Water Rates/Fee Schedule Education & Videos For Kid's
 Residential Shutoff Protection and Alternative Payment Plans    

Customer Service Contact Information

Our person-to-person customer service and multiple Payment Options are a very important aspect of the Indio Water Authority’s way of doing business. Most issues can be handled right over the phone by calling Customer Service during regular business hours at (760) 391-4038. You can send your request by email to

After-hours emergency customer assistance is directed through our Police Department by calling (760) 391-4051. The Indio Police Department has the ability to dispatch service water crews if deemed necessary; however, they do not have access to any customer account information. After hour service reconnections are available after-hours during the week and Friday through Sunday at a rate of $136.00 per call out.

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