Customer Service

Not sure who provides your water service? Find out with this Interactive Map Tool.

Click on the list below to access the IWA Services Listed: 

Pay your bill online

Credit Card Auto Pay

Payment Options IWA Service Area Map
Start and Stopping Service  Customer Service Forms Water Quality

 Backflow Inspections

- List of Backflow Device Testers

Water Bill Inserts Locate and Read Your Water Meter
Rebates Developer's Professional Landscaper Certification Course
Water Rates/Fee Schedule Education & Videos For Kid's

Customer Service Regular Hours Contact Information

Our person-to-person customer service and multiple Payment Options are a very important aspect of the Indio Water Authority’s way of doing business. Most issues can be handled right over the phone by calling Customer Service during regular business hours at (760) 391-4038.

Customer Service After-Hours/Emergency Contact Information

After-hours emergency customer assistance is directed through our Police Department by calling (760) 391-4051. The Indio Police Department has the ability to dispatch service crews if deemed necessary; however, they do not have access to any customer account information. After hour service re-connections are available after-hours during the week and Friday through Sunday at a rate of $136.00 per call out.

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