Bill Payment Options

 Credit Card Auto Pay Option -Available through the Web Portal

The Indio Water Authority bills customers on a monthly basis. The amount is considered past due if not paid within 30 days after date of billing. When a bill for water service has become past due, service may be discontinued if the bill is not paid within 10 days after a Late Payment Reminder notice is sent. If the service is discontinued, the past due balance plus applicable reconnection fees and prepayment requirements must be paid prior to service being restored.

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As a service to our customers, the Indio Water Authority offers the following multiple convenient payment options:

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Option 1: Pay/View Bills Online (24 hours/7 days week)
You can pay with your credit or debit card online through the IWA Web Portal and check your billing and consumption history. 

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Option 2: Pay By Phone using the VoiceUtility Line (24 hours/7 days week)

Call (760) 347-4958 to pay your bill with a Visa, MasterCard or by check. All credit card transactions require a U.S. billing zip code. Prior to calling, please make sure you have your account number available. In addition, you can also access the Indio Water Authority’s VoiceUtility Line to:

  • Check account balance and payment history
  • Check billing history
  • Request faxed receipts or start/stop service forms

Please click here for additional information about the Indio Water Authority’s VoiceUtility Line or call Customer Service at (760)391-4038.

Option 3: Auto-Pay/Direct Debit

No more postage, no more checks, and no more late payments! The Auto-Pay/Direct Debit program allows us to take your water payment directly out of your checking account on the day that your payment is due. This program is offered to all residential and business accounts in good standing with a history of no more than one returned check in the last 12 consecutive months. To enroll in the Auto-Pay/Direct Debit program please complete the Bank Drafting Application and Authorization Form and return in person or by mail along with a voided check from your banking institution to:

Indio Water Authority
Attn: Bank Draft Program
83-101 Avenue 45
Indio, CA 92201

Once the Form and a voided check stub are submitted, it may take up to two billing cycles for payments to be drafted directly out of your account. For additional information about the Indio Water Authority’s Auto-Pay/Direct Debit program, call Customer Service at (760) 391-4038.

Option 4: Pay By Mail

When you receive your water bill from the Indio Water Authority and have a balance due, you will also receive a return envelope for payment. Simply place your check or money order (no cash), along with the utility bill stub from your invoice in the envelope and mail to:

Indio Water Authority – Bill Payment
P.O. Box 512490
Los Angeles, CA 90051-0490

Be sure to include your Account Number on your check and allow sufficient time for mailing and processing. Your payment may be delayed if you do not include your utility bill stub with your payment.

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Option 5: Drop Box Payments (24 hours/7 days week)

Residents may pay their water bill by check or money order in the night deposit box located at the City of Indio/Indio Water Authority Corporate Yard in Indio. Please enclose your payment in an envelope with the utility bill stub from your invoice and be sure to include your Account Number on your check. Drop Box Payments are collected Monday through Friday (except holidays). These locations can be found:

City Hall North Parking Lot: 

 

100 Civic Center Mall
Indio, CA 92201

North Parking Lot (Drop Box Only)

Payments made at City Hall Drop Box may take
one business day to process

Indio Corporate Yard:

 

Indio Water Authority 

83-101 Avenue 45
Indio, CA 92201

 
Pay in Person (during regular business hours)

Water payments may be made in person by check, cash, Visa or MasterCard credit card at the City of Indio Corporate Yard/Indo Water Authority, 83-101 Avenue 45, Indio, California, during regular business hours. The Indio Water Authority is open Monday – Friday from 8:00AM to 5:00PM, closed weekends and holidays.

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