Residential Shut Off Policy

Residential Water Service Shutoff Policy (SB 998)

SB 998 provides that a residential customer must be at least 60-days delinquent in payment of a utility bill before the water provider may terminate his or her services. This 60-day requirement before discontinuation of water service applies to all of IWA's residential utility customers since February 1, 2020. 

Policy on Discontinuation of Residential Water Service for Nonpayment

Política De Suspensión Del Servicio De Agua Residencial Por Falta De Pago (Spanish)

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Patakaran Sa Pagputol Ng Residensiyal Na Serbisyong Tubig Dahil Sa Hindi Pagbabayad (Tagalog)

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Quy Ð?nh V? Vi?c Ng?ng Cung C?p D?ch V? Nu?c Nhà ? Vì Không Thanh Toán Chi Phí (Vietnamese)

Annual Reporting Requirement

2019 Residential Water Service Shutoff for Nonpayment Report

  • 789 shutoffs for nonpayment (653 one-time shutoff, 136 multiple shutoffs)